The ideal candidate will have strong administration background with excellent communication and organisation skills. You need to be a quick learner with a hands-on approach, who will be able to work under pressure. Attention to detail coupled with good IT skills is essential.

Main responsibilities include:

• Liaising with customers over the phone and email
• Dealing with logistics i.e. adding appointments to the calendar
• Inputting customers’ details on to CRM and keeping CRM data up to date
• General office administration
• Resolve all escalated queries and complaints
• Update all customers on any progress on outstanding enquiries
• Preparing and processing quotations
• Accurately schedule workload on the CRM system and update with appropriate details
• Ensure all processes are completed in a timely manner
• Assist the Sales Manager and other Head of Departments with all administrative tasks

Candidate requirements:

• Experience in a similar role (desired, but not essential)
• Highly organised – has the ability to manage own workload efficiently and multitask
• Good IT skills including Office 365, Microsoft Word, PowerPoint and Excel
• A high level of accuracy and attention to detail
• Discretion, for dealing with confidential information
• Very good English skills, both written and verbal
• Ability of working under pressure and meeting strict deadlines
• The ability to work well as part of a team and also on your own
• Conscientious, proactive and productive