Smarter Hosting

When an ambitious property management business in East Anglia branched out to Lincolnshire, it needed urgent risk assessment help – and reached out to Bison Assist with impressive results. Jacqueline Pestell runs Smarter Hosting, a team of dedicated short and long term let property managers operating out of Norfolk and powered by Pillow Partners, with big plans to expand to more than 50 properties.

She says: “Hosting a property can be time-consuming, and it’s our aim to take stress away from the property owner and make sure they provide homely stays that guests will want to come back to time and time again.”

As a property professional, Jacqueline is fully aware of the need for her managed properties to be fully compliant with all health and safety legislation designed to protect people staying there. So when she took on a property in Scotland at very short notice, she needed risk assessments quick.

Bison were really responsive to my initial enquiry and emails – and I had my reports the day after the assessments were completed. Great service!

“I needed the property tested for Legionella safety before we could rent it out, and we only had a couple of days to get that done – not easy when you are based hours away,” she said.

Searching online for risk assessment experts, she was happy to come across Bison Assist, and even happier when they pulled out all the stops to help her.

They were great – they responded straight away to my enquiry and assured me they had assessors in the area who could carry out the risk assessment straight away,” she said. “I then realised that Bison did fire risk assessments too, and could do that in the same visit – and because of their multi-assessment discount, it even saved me money!

Jacqueline had her essential assessment reports the day after the assessments were completed. “It was a great service,” and I didn’t even need to be at the property; I just made arrangements for them to be let in,” she says. “After my initial call, they were really responsive to my emails and carried out the work very efficiently. It was so much more cost-effective and easy for me to have Bison carry out the assessments. I’ll definitely use them again, and I would thoroughly recommend them to other property managers.